National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Privileges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for after hours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.

National Auto Auction Associations Arbitration Policies

 

https://www.naaa.com/Policy/Policy_PDFs/2017_ArbitrationPolicy_Effective_4_17_17/NAAA_Arbitration_Policy_April_17_2017_FINAL.pdf

 

Arbitration dispute resolution services, based on the NAAA Arbitration Policy, protects buyers and sellers and help guarantee fair and ethical sales.

During the arbitration process, Deanco acts as an intermediary to investigate and resolve transaction disputes. Possible outcomes include sale price adjustment or sale cancellation.

  • Service is subject to arbitration fee.
  • Claims must be filed within the time periods defined by Appendix I of the NAAA Arbitration Policy.
  • Arbitrations are handled by our mechanic. The seller/buyer has a right to an outside second opinion, an additional fee may be charged.
  • Management has the final decision regarding any and all arbitrations.

When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Arbitration for vehicles sold under the sale light system is governed by the NAAA Arbitration Policy.

Light Color

Meaning

Eligible for Arbitration?

Notes

GREEN

Vehicle free of any known major defects

Yes

Any single mechanical defect with a repair cost of $500 or more is eligible for arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

YELLOW

Vehicle sold under announced conditions

Limited

Refer to Appendix I (“Limited Guarantee”)    of the NAAA Arbitration Policy for more information

RED

Vehicle sold as-is

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

RED & YELLOW

Vehicle sold as-is, No arbitration

Significantly Limited

Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy.  Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

BLUE

Vehicle sold without title present

Misrepresented vehicles only

Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information.

 

**During the in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $2,500 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are ONLY subject to arbitration for:

  • Odometer issues (present and history)
  • Title issues (present and history)

All vehicles 10 years old or older will be sold "Miles exempt". There will be absolutely NO arbitration for miles or odometer on these vehicles.

The Auction does not guarantee information listed in Electronic Data Vehicle Histories (CarFax, AutoCheck, etc) and may not arbitrate solely on EDVH data.

 

General Auction Policies

  • The Auction is open to Licensed Automobile Dealers ONLY! NO RETAIL CUSTOMERS! Violators may lose Auction Priveleges.
  • Dealers must register and be approved prior to participating in any auction In-Lane or Online. Payment type must be pre-approved by auction including use of a floor plan.
  • All Dealers and Guests must be checked-in through the office and must wear a badge at all times.
  • No children under the age of 16 years old allowed under any circumstances.
  • Auction management reserves the right yo refuse service to anyone.
  • Buyer nd Seller agree to hold Auction harmless from any and all litigation that may arise from transaction at Auction.
  • All disclosures, guarantees and representations are that of the seller only. Auction makes no guarantees or representations expressed or implied.
  • Auction will not be responsible for any vehicles left on Auction Property, including vehicles that are set outside for afterhours pickup. Auction is not responsible for stolen items including but not limited to: Keys, Audio/Video equipment, Batteries, Etc.
  • Any vehicles left on property are subject to a $10/ daily fee for the first 30 days and $25/daily thereafter. Any vehicle needing to be towed will be charged $35.